FSQAP Updates & Notices

Revisions to the Qlarant Operational Policies and Procedures Manual has been posted.

Updates made:

• Applicable language related to the APD iConnect grace period has been incorporated in response to APD Advisory #2026‑016 (see page 20);
• Provider Discovery Review (PDR) section has been expanded to address the three review types conducted by Qlarant: PDR, PDR Qualified Organizations (QO) and PDR Consumer Directed Care (CDC) Representatives;
• Provider Discovery Review process timeframe details have been updated;
• Overall reorganization to increase clarity and remove outdated content;
• General formatting edits.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Updates have been made to Provider Discovery Review Tools. These updated tools are now posted.

Please see below for changes.

PDR CDC Representative Tool

• General edits to protocols
• New Standard #7 for CDC+ Representative Background Screening added with applicable protocol and not met reasons.
• Renumbering of Standards after new standard added.
• Standard #8 (Background Screening for Directly Hired Employees): Five Not Met reasons deleted. Two Not Met reasons added. Other Not Met reasons edited. Related protocol updates.
• Standard #9: Two Not Met reasons deleted. Two Not Met reasons added. Related protocol updates.
• Standard #10: Not Met reasons and protocol updated accordingly.

Life Skills Development 3 (LSD3) and Life Skills Development 4 (LSD4) Tools

The LSD3 and LSD4 Service Specific Record Review tools have been updated to come in line with the rule change requiring these services be billed monthly or hourly based on number of hours of service provided per month.

• Protocol for Standard #1 has been updated and two Not Met reasons added.
• Protocol for Standard #12 (formerly #13) and Not Met reasons updated.
• Standard #10 deleted

Duplicate Notes

New Standard: Service Logs document service delivery that is varied, unique and person centered.

This new standard with applicable protocol and not met reasons has been added to the following Service Specific Record Review tools. It is the last standard on each tool: Behavior Analysis, Behavior Assistant, LSD1, LSD2, LSD3, Personal Supports, Respite and Supported Living Coaching.

To ensure you have the most current version, the footer of each Discovery Tool will reflect the date. For example, the 2026_0701 indicates it is the July 2026 version.

Please discard earlier versions of the applicable tool with footer dates prior to July 2026. Please review each Discovery Tool in its entirety for services rendered for standards, protocols, and Not Met reasons.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or PH#: Toll-free 1-866-254-2075.

Revisions to the Operational Policies and Procedures Manual has been posted.

Updates made:

• Under Acronyms and Terms, page 3, revised the description for  APD iConnect.

• Under Person Centered Reviews (PCR), Qualified Organization PCR Notification and Scheduling, page 12, added language stating the PCR schedule is submitted in advance, each contract year, at a frequency and on a timeline determined by the Agency for Health Care Administration.

• Under Provider Discovery Review (PDR) Initial Phone Call/Contact, page 23, added statement to enhance transparency regarding the documents being reviewed in the PDR process.

• General formatting edits.

To ensure you have the most current version, the footer will reflect the year. Please discard earlier versions of the applicable document with a footer prior to 2026.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Revisions to the PDR Individual Interview Tool beginning February 1, 2025 has been posted.

Updates include:

• Removed “RH” from Outcome Area/Expectation under My Work/Daily Life section of the tool

To ensure you have the most current version, the footer of each Discovery tool will reflect the date. For example, the 2025_0201v2 indicates it is the February 2025 version 2. Please discard earlier versions of the applicable tool with footer dates prior to February 2025.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

A revision to the Operational Policies and Procedures Manual has been posted.

Update made:

• A 4-line Confidentiality Notice statement was added to the bottom of each page.

There has been no change to the manual’s content.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Updates have been made to the Provider Discovery Review Administrative, Qualified Organization (“QO”) Administrative & CDC Representative Tool. These updated tools are now posted.

Please see below for changes.

PDR Administrative Tool

General Administrative

• Background Screening Standard 1 (Roster)
  • “Employee/Contractor Roster within the Department of Children and Families/Agency for Persons with Disabilities Background Screening Clearinghouse” has been replaced with “Agency for Health Care Administration Background Screening Clearinghouse Results Website”
  • One new Not Met reason added
  • Minor protocol changes

Qualifications and Training

• Background Screening Standard 1
  • 7 Not Met reasons deleted related to the Affidavit of Good Moral Character
  • Protocol updated to reflect related changes
• Background Screening Standard 2 (Roster)
  • “The employment status of the provider/employee is maintained on the Employee/Contractor Roster within the Department of Children and Families/Agency for Persons with Disabilities Background Screening Clearinghouse” and been replaced with “The employment status of the provider/employee is maintained on the APD Employee/Contractor Roster within the Agency for Health Care Administration Background Screening Clearinghouse Results Website”.
• Training
  • Standard 3: Minor protocol updates only reflecting discontinuation of APD authorized trainers
  • Standard 4: Minor protocol updates only reflecting discontinuation of APD authorized trainers
  • Standard 5: Three new Not Met reasons added related to Train Florida. Protocol updated to reflect that change plus the update to acceptable training in Requirement for All Waiver Providers.
  • Standard 6: One Not Met reason deleted and minor protocol changes
  • Standard 9: Three Not Met reasons deleted and minor protocol changes
  • Standard 28 (LSD2 pre-service): Five Not Met reasons deleted, three added or modified. Protocol changes related to discontinuation of APD authorized trainers and transition into Train Florida
  • Standard 49 (Supported Living Coaching pre-service): Five Not Met reasons deleted, two Train Florida related reasons added. Protocol changes related to discontinuation of APD authorized trainers and transition into Train Florida
  • Standard 50 (Social Security Work Incentives): Four Not Met reasons deleted, two Train Florida related reasons added. Protocol changes related to discontinuation of APD authorized trainers and transition into Train Florida

PDR QO Administrative Tool

General Administrative

• Background Screening Standard 1 (Roster)

• • “Employee/Contractor Roster within the Department of Children and Families/Agency for Persons with Disabilities Background Screening Clearinghouse” has been replaced with “Agency for Health Care Administration Background Screening Clearinghouse Results Website”
  • One new Not Met reason added
  • Minor protocol changes
• (New) Standard #12
  • All Support Coordinators within the Provider Qualified Organization are hired and paid as employees.

Qualifications and Training

• Background Screening Standard 1
  • 7 Not Met reasons deleted related to the Affidavit of Good Moral Character
  • Protocol updated to reflect related changes
• Background Screening Standard 2 (Roster)
  • “The employment status of the provider/employee is maintained on the Employee/Contractor Roster within the Department of Children and Families/Agency for Persons with Disabilities Background Screening Clearinghouse” and been replaced with “The employment status of the provider/employee is maintained on the APD Employee/Contractor Roster within the Agency for Health Care Administration Background Screening Clearinghouse Results Website”.
• Training
  • Standard 3: Minor protocol updates only reflecting discontinuation of APD authorized trainers
  • Standard 4: Minor protocol updates only reflecting discontinuation of APD authorized trainers
  • Standard 5: Three new Not Met reasons added related to Train Florida. Protocol updated to reflect that change plus the update to acceptable training in Requirement for All Waiver Providers.
  • Standard 6: One Not Met reason deleted and minor protocol changes
  • Standard 9: Three Not Met reasons deleted and minor protocol changes

• Standard 14: Four Not Met reasons deleted, two Train Florida related reasons added. Protocol changes related to discontinuation of APD authorized trainers and transition into Train Florida

PDR CDC Tool

• Standard 7 (BGS for DHEs): Five Not Met reasons deleted. Other Not Met reasons edited. Related protocol updates
• Standard 8: One Not Met reasons deleted. One Not Met reason added. Related protocol updates.
• Standard 9: Standard text modified. Not Met reasons and protocol updated accordingly.

To ensure you have the most current version, the footer of each Discovery Tool will reflect the date. For example, the 2025_0701 indicates it is the July 2025 version.

Please discard earlier versions of the applicable tool with footer dates prior to July 2025. Please review each Discovery Tool in its entirety for services rendered for standards, protocols, and Not Met reasons.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or PH#: Toll-free 1-866-254-2075.

Revisions to Operational Policies & Procedures has been posted.

Updates were minor and include:

• Removing “via Secure Share” and replacing with “a secure email”
• Removing “Zoom for Government” and replacing with “a secure web conferencing software”
• Removing “Tampa office” from sentences that read “All requests for Reconsideration Review must be submitted via fax to the Tampa Office Right Fax number located below”

To ensure you have the most current version, the footer will reflect the date. Please discard earlier versions of the applicable document with footer dates prior to February 2025.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Revisions to the PDR Individual Interview Tool beginning February 1, 2025 has been posted.

Updates include:

• Removed an “Outcome Area/Expectation under My Service Life, My Home Life, My Work/Daily Life and My Health sections of the tool”
• Removed “Not Present Reasons for Outcomes and Supports throughout the tool”

To ensure you have the most current version, the footer of each Discovery tool will reflect the date. For example, the 2025_0201 indicates it is the February 2025 version. Please discard earlier versions of the applicable tool with footer dates prior to February 2025.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Revisions to the My Life Interview Tool beginning January 1, 2025 has been posted.

Updates include:

• Removed an Outcome Area/Expectation under My Service Life, My Home Life, My Work/Daily Life and My Health sections of the tool
• Removed Not Present Reasons for Outcomes and Supports throughout the tool

To ensure you have the most current version, the footer of each Discovery tool will reflect the date. For example, the 2025_0101 indicates it is the January 2025 version. Please discard earlier versions of the applicable tool with footer dates prior to January 2025.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.

Update 1 of 3

Qlarant’s Operational Policy and Procedures have been posted.

Updates include:

• Removed Human Service Research Institute (HSRI) and National Core Indicators (NCI)
• Updated Medical Peer Review Process
• Other general language edits

Update 2 of 3

An Interim Guidance document related to the APD iConnect Grace Period Advisory has been posted.

Update 3 of 3

In response to the iConnect Grace Period, Qlarant has updated the Service Specific Record Review Checklists. References to iConnect were removed from each checklist for the following services:

• Behavior Analysis
• Behavior Assistant
• CDC+ Consultant
• Support Coordination
• Life Skills Development 1
• Life Skills Development 2
• Life Skills Development 3
• Life Skills Development 4
• Personal Supports
• Respite
• Supported Living Coaching

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.