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July 21, 2026 – Operational Policies and Procedures Manual Update

Revisions to the Qlarant Operational Policies and Procedures Manual has been posted.

Updates made:

  • Applicable language related to the APD iConnect grace period has been incorporated in response to APD Advisory #2026‑016 (see page 20);
  • Provider Discovery Review (PDR) section has been expanded to address the three review types conducted by Qlarant: PDR, PDR Qualified Organizations (QO) and PDR Consumer Directed Care (CDC) Representatives;
  • Provider Discovery Review process timeframe details have been updated;
  • Overall reorganization to increase clarity and remove outdated content;
  • General formatting edits.

Qlarant’s Customer Service Representative is available to assist if you have any questions at FSQAPcustomerservice@qlarant.com or 1-866-254-2075.