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Best Practices – WSC

Submission date: 10/12/07
Submitted by: Shiela Bryant Butler
Provider name: WSC
APD Area: 2

Practice
When an individual interviews a provider for a service, the Waiver Support Coordinator takes a picture of the provider with a Polaroid and writes the provider’s name on the picture. After the interviews are completed the Waiver Support Coordinator then places the pictures in front of the individual, which reminds them of each provider they interviewed. This assists individuals in making a choice of service providers. The individual utilizes their native tongue or gestures to communicate their selection.

Who Benefits? Individuals
How? The individual benefits from a clear choice which can be communicated to everyone. It ensures their participation in their service provision. This practice is good for a support coordinator in assisting individuals served, particularly people who communicate in ways other than words.