Best Practices – Provider
Submission date: 7/26/06
Submitted by: Marion Olivier-Ruelas
Provider name: Resources for Human Development
APD Area: 2
Practice
In order to ensure that staff are truly understanding the training being given, the Director of the agency developed a post questionnaire for staff to complete. It helped the director identify whether any staff person may have missed or misinterpreted the message of the training so that additional training could occur. The two questions were: 1) This training will help me perform my job better because….2) The most important thing that I learned during this training is….
Who Benefits? Staff
How? Ensuring that they understand the training they received in order to either improve or maintain quality supports and services.
Who Benefits? Agency Provider
How ? Helps them ensure staff understand the content of the training.
Who Benefits? Persons receiving services
How? The training staff receive will assist them in providing quality supports and services.