Best Practices – Provider

Practice
The provider has developed a workbook to be reviewed with each individual covering the 25 Personal Outcomes, Rights, Abuse, Grievance Procedure and Due Process.

• My Personal Outcomes – They have taken information from CQL, identifying each outcome and questions the staff should ask to gather information about that outcome.  At the end of each outcome they have a section that asks what they can do to provide support in this area. They have some standard suggestions, but also leave space for the individuals and staff to write ideas.
• My Rights – They have used person centered language as well as some descriptive clip art to discuss each of the rights.
• Abuse is Wrong – they have used a mixture of person centered and process language as well as descriptive clip art to discuss abuse, neglect and exploitation.
• Grievance Procedure – A one page step by step method to follow using person centered language.
• My Rights to Due Process – A mixture of person centered and process language as well as descriptive clip art to discuss the Due Process steps.

Who Benefits? Individuals
How? Currently the provider is using it with individuals who receive Residential Habilitation (RH) and Supported Living (SL) services.  They plan on expanding to all of the other services over the next year. This is an excellent way for the staff to get to know more about the individuals and learn what is really important to them, as well as to find ways to address things that individuals want to change. This is also beneficial for the individuals to be able to receive education about the topics in easy to understand language.  Individuals are able to share information with the provider that they might not discuss if not asked.