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Best Practices – Provider

Submission date: 7-22-08
Submitted by: Trudy Acevedo
Provider name: Sue Dilenge of Lifetides
APD Area: 23

Practice
Ms. Dilenge has created a “Communication with family and others involved in your care” form. The intent of this form is to sit down with the individual in which you render services to and talk to them about their preferences related to confidentiality. This form specifies the person and their relationship to the client and specific instructions and limitations the individual has relayed to the provider for sharing of information with their circle of supports. Individuals have expressed that they don’t want their health information or financial information shared with a particular person or details of what information they would like shared. The details of the person’s preferences are tracked on this form and the form is placed in the individuals file. The individual is informed of their right to update or make changes to this form at any time. It is the practice of Ms. Dilenge to review this form with each person at least annually and as deemed necessary.

Who Benefits?
How? The individual benefits as this system captures the persons preferences related to confidentiality as well as provides an opportunity to teach the individual about their right to confidentiality. Staff benefit as there is a clear system that lets them know who they can and can not release information to and what information can be released.