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Best Practices – Provider

Submission date: 9-12-08
Submitted by: Trudy Acevedo
Provider name: Lin Brown of Afire
APD Area: 23

Practice
Ms. Brown of Afire makes a practice of educating individuals who utilize the organizations transportation services of their right to file a grievance related to their transportation services. As a practice, the vans used for transporting have a sign posted with the phone number to call if anyone has a complaint about their transportation services.

Who Benefits?
How? The individual benefits as they are being educated on their right to file a complaint and their right to be transported safely. The individual also benefits by being empowered to take action if they feel their services are not the best they can be.