Best Practices – Provider

Practice
PARC has developed an excel spreadsheet to address each and every Projected Service Outcome (PSO’s) for all the services that they provide that require Projected Service Outcome. Staff have all been trained on the purpose of the PSO’s and how to utilize the excel spreadsheet to document that the Projected Service Outcomes have been reviewed for each person that they work with. The administrative staff developed a tracking sheet with all the individuals served and their support plan end date. This tracking is used to send tickler reminders to staff that the Projected Service Outcome is due for the person that they work with. PSO’s are reviewed on a quarterly basis. The staff has access to this information via computer. When staff pull the Projected Service Outcome excel spreadsheet up for their caseload, it reflects a color coded system that highlights the people whose outcomes need to be reviewed within that month. After reviewing the outcomes with the person, the staff then enters the results in the computer. Administrative staff then analyzes this data to see if there is any dissatisfaction, goals not being met, etc. Any outcomes not met are then addressed to the satisfaction of the person. Annually, this information is readily available to put into an aggregate form for further review to determine if any changes need to be made within the organization to ensure outcomes are being met for those receiving services.

Who Benefits? The Individual
How? The individuals receiving services benefit as PARC has an efficient system to determine whether results are being achieved for people as well as to determine if results are not being achieved so that any outcomes that are not met are addressed in a timely manner and to the satisfaction of the person.