Best Practices – Provider
Submission date: 3/11/09
Submitted by: Trudy Acevedo
Provider name: Gina Riggs of Challenging Ideas
APD Area: 23, 13
Practice
When Ms. Riggs provides training to her staff, she requests from her staff to complete a brief summary on an In-service/Training form of what they learned from the training. This is a great way to find out what staff has learned from the training provided and it helps staff retain information learned. The In-service/Training form also has the training topic, location of training, instructor, hours spent on training and a space for a signature. This form is maintained in the employee file to track training provided to staff.
Who Benefits? How?
Individuals receiving services benefit as staff knowledge of training benefits the quality of service that the individuals are receiving. The provider benefits by having a good tracking system of training provided and what the staff learned from that training to determine if they understood or if further training may be necessary.